Krista Bourne is chief operating officer for Verizon Consumer Group. She leads a distributed team of passionate employees who serve more than 100 million customers and deliver more than $88 billion in annual revenue.

During her 20-plus year tenure with Verizon, Krista has focused on providing extraordinary customer experiences across several parts of the business. She began her career as a mailroom assistant in upstate New York. She has since held various positions of increasing responsibility, including director roles in customer service and retail sales and regional president for Houston Gulf Coast and Carolina/Tennessee regions and market president of the 12-state South Central market. Most recently, she served as senior vice president and president of Sales and Operations, where she played an integral role in the Consumer Group’s transformation and retail strategy.

She has been recognized with a WeQual award for her outstanding career contribution and potential future impact. As an advocate for women’s rights and advancement, Krista uses her voice to encourage women to relentlessly pursue their dreams and create opportunities for others along the way. She currently serves on the board of Dress For Success Worldwide.

Originally from Rochester, N.Y., Krista earned a Professional Retail Sales Management (PRSM) certification from Bellevue College. She and her husband are proud parents of a son and a daughter.